We store our inventory in multiple FBA warehouses around the US so that we can get your order to you sooner, all shipping is done with FBA preferred shipping partners including USPS, UPS, FedEx and DHL. All shipment dates are estimates, however we will do our best to get your delivery to you as soon as we can. Hawaii, Puerto Rico and Alaskan shipments can take longer due to shipping constraints.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please contact us at firstname.lastname@example.org and we'll arrange for a replacement. To return by mail, please contact us for special instructions. In most cases we will not ask you to return the defective item, if do we will cover all reasonable shipping fees.
With a few exceptions, we will reimburse you for returned or damaged items in the same way you paid for them. If you prefer, you can make an exchange for the same item. All refunds will be made within 10 business days, any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please contact us with your order number, we'll be happy to send you a replacement.